Living Waters Europe

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Customer Service

Please note: we are no longer processing orders over the phone, but if you have any queries, please don't hesitate to give us a call!
Shipping & Delivery:
For orders placed in the afternoon, please allow 1 working day for processing.
For the UK, you have two options: 'Standard' and 'First Class'. 
Standard - The cost starts at £3.98, then gradually reduces as your order increases. Orders through this shipping typically takes 4-7 days to arrive. Orders worth £100 or more are shipped free.
First Class - Orders through this shipping typically takes 1-2 working days to arrive. Orders worth £150 or more are shipped free.
This agency only ships to countries within Europe (apart from the US, see below). Shipping costs vary, but most European countries get free shipping when spending £200 or more. Your parcel typically takes 7 days to arrive. We try our best to give you the best shipping price whilst ensuring that the courier we use is fast and reliable.
We are accepting US orders on a trial basis. The price is currently at a flat rate, meaning no matter how much you add to the cart, the shipping is the same. Your parcel may arrive between 7-14 days, so ensure you order early.
Free shipping for orders worth £150 or more. May take around 7 days to arrive.
Have a problem with your order? Please Contact Us as soon as possible.
Things to note:
There is a high risk that your items will not arrive to your destination if it isn't a residential or business address. For example, prisons will reject our parcels.
Privacy & Security
To see our Privacy Policy, click here.
Returns & Replacements
To see our Returns page, click here.
Payment, Pricing & Promotions
You can pay via card or PayPal. We do not see or save your payment details, all payment details are handled by our payment provider to maximize security. 
Pricing includes VAT. Only one promotion code can be used per order.
Viewing Orders
To view your past orders, click on 'My Account' (sometimes displayed as a little man symbol) at the top.
Updating Account Information
In your account page, you can change any details. For help, feel free to Contact Us.