Living Waters Europe

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Returns

We try to provide as much information as feasible about our products to give you the best idea of what you are purchasing. We don't generally give refunds if you simply change your mind, although they can be given on orders that are cancelled before posting has occurred. You can always ask us questions about products via our contact page if you're not sure about something. However, we know that sometimes things go wrong...

Damaged Items

Refunds can be given on products that arrive already damaged or faulty. In the case of damaged or faulty products you will need to return the item(s) to receive a refund. All returning shipping and handling charges are purchaser’s responsibility and are not refundable. Any claim after 28 days are not eligible for a refund. If you have any questions regarding this policy or other questions, don't hesitate to contact us

Incorrect Items

If items received are incorrect (not what you ordered), Living Waters Europe will provide a replacement at no additional cost to the customer. The customer must make a claim within 28 days after their order date to be eligible for a replacement. Any claim after 28 days are not eligible for a replacement. If you have any questions regarding this policy or other questions, don't hesitate to contact us